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Conflict resolution training pdf

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Conflict resolution training pdf

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The goal of this training manual is to provide trainers with a guide for facilitating a foundation course on conflict resolution for participants in order to increase local mediation capacity. The audiences for this training manual are a) the trainer - as the direct user, and b) the participants - as recipients of the course. A. The TrainerConflict Resolution Processes and Mediation: This module explores conflict resolution from the perspective of the mediator. It focuses on all of the steps critical to successful mediation and conflict resolution, including pre-process planning (i.e., setting the right conditions), active mediation, and follow-through.